I was part of a training program - "Customer relation" being in support function we have to deal with internal people - this is what most of people think, and as usual I was against it!
After introductory session, expected Q was out on table "who are our customer"? and in my head I zeroed on myself, I am my own customer! Sounds funny isn't it? but then fun lies in believing what others might feel strange.
Every individual who enters organization enters with some responsibilities / tasks which are assigned too... Organization pays us for work we do, appreciates our job by way of rewards / promotions... you dare carry your sorrows for number of hours / days at work place and its deliberately overlooked, you dare prolong it and get ready for downturn / worst for pink slip!
We are often judge by performance we show, which are part of "Key Results Areas" KRA's! Like us even our managers have their own KRA's, similarly Head of department, CEO and finally Owner!
Normally its said that people leave managers and not organization, but think the other way! We never work for organizations we work for our managers! Its portion of our managers KRA which we fulfill day in and out! But more important we fulfill our own needs by fulfilling our KRA's.
How many times in a day we dislike our job, the environment? If frustration levels are so high, then why? Why don't we resign then and there?
Cause it is our need for currency, need of being in power…
Then who is individuals real customer? :)
Siddharth
very true and well put forth.
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